About Us

Who We Are

Figtree Systems is a global leader in claims and risk management software services.

With over 4 decades of experience, we've helped hundreds of organisations around the globe improve the quality of their operations, delivering and supporting software for insurance claims management, policy management, work health safety, risk management, and fleet and asset management.

Our teams work across all stages of implementation, from consultancy through to implementation, integrations, maintenance and ongoing support. We use proven technology to lower risk and fast-track deployments.

Our business comprises seasoned experts from risk, safety, insurance and technology sectors. We support over 150 organisations around the world, including corporate insurers, third party claims administrators, government agencies, captive insurers, mutual insurers and self-insuring organisations.

Why Clients Choose Us

We proudly support over 150 clients globally by supplying a range of software solutions to help achieve their goals. Our clients are industry leaders who expect and deserve the highest quality. To ensure we maintain a trusted relationship with our valued clients, Figtree Systems offers the highest standard of client support 24/7.

Figtree Systems Award Winners - accepting plaque

Flexibility

We offer configurable off the shelf platforms, without large costs and slow implementation time of bottom-up build.

Longevity

We are a stable and trustworthy technology partner, with rich 40+ year history in product development, integration and support.

Domain Expertise

We provide specialist software expertise in insurance and claims management business, for both major and alternative channels.

See What Our Clients Say About Figtree

“With Figtree's Safety Management Solution our council saw immediate improvement and notable increases in incident and near-miss reporting plus we were able to reduce open investigations from 100 to just 15! All thanks to user-friendly workflows and streamlined processes”

Steve, Safety Partner NSW Council

“Configurable dashboards and automation capabilities In Figtree's solutions are a big plus for our organisation. They help make the information meaningful, useful and efficient for all stakeholders”

Anton, Manager Corporate Governance

“Figtree's geographical reporting and mapping features empowers decision making and helps with prioritisation of investment into broader projects across our region.”

Craig, Insurance Team Leader

“the most important feature is the technical support that Figtree offers. We have noticed that the technical support from Figtree is of an expert quality and delivered without undue delay.”

Christine, Senior Workers' Compensation Officer

Our Experienced Professionals

Brad Mason

Brad Mason

General Manager - Australia & New Zealand

Brad Mason is the CEO of the Australian & New Zealand branch of Figtree Systems. Brad's 15 years of service at Figtree along with an abundance of expertise in business and data analytics, project consultation and product management guarantee that industry and client expectations are always met.

Ayaz Merchant

Ayaz Merchant

General Manager - United Kingdom, North America, & EMEA

Ayaz Merchant is our CEO for Figtree Systems in the UK, NA, & EMEA Regions. Ayaz takes a keen interest in solution architecture and product engineering. With over 17 years of service at Figtree, Ayaz is responsible for the expansion of Figtree while improving customer satisfaction & retention and producing winning propositions.

Paul Muller

Paul Muller

IT Associate Director

Paul Muller leads Figtree's high performing infrastructure team to ensure all aspects of our businesses information technology systems are performing to the highest standard. Paul's extensive IT knowledge and information security expertise contribute to his substantial track record of successful infrastructure and security implementations.

Sean Shanahan

Sean Shanahan

R&D Manager

Sean has more than twenty years development experience with Figtree Systems and was a key figure in the development of our web application and API offerings. Together with his hard working team, Sean strives to ensure that the suite of Figtree Systems software products remain stable and secure, whilst continuing to evolve to meet market needs.

John Carbone

John Carbone

Sales and Marketing Manager

John is a senior commercial leader with extensive experience in enterprise software sales across Australia and internationally. At Figtree Systems, he drives growth across the company's SaaS solutions for Fleet, WHS, Risk and Claims Management. He has a strong track record of building executive-level relationships and delivering value-driven outcomes, and is passionate about promoting Figtree's impact across the industries we operate in.

Sakthi Karthikeyan

Sakthi Karthikeyan

Project Delivery Manager

Sakthi is a Project Delivery Manager with more than fifteen years at Figtree Systems and extensive product knowledge across our full suite. He oversees project delivery with a structured, practical approach, building strong client relationships and ensuring smooth, reliable outcomes. Sakthi works closely with customers and internal teams to support consistent delivery while driving continuous improvement in product quality.

Backed by Industry-Leading Software Groups

As part of Constellation Software via its operating group Vela APX, Figtree Systems benefits from a strong corporate platform and international support, utilising our proud 40 year history of local industry experience to work closely with customers to support the achievement of business requirements.

Constellation Software Vela APX

Frequently Asked Questions

Common questions about Figtree Systems.

What does Figtree Systems do?

Figtree Systems is a global leader in claims and risk management software, supporting insurance claims management, policy management, work health and safety, risk management, and fleet and asset management, over 40+ years.

How many organisations does Figtree Systems support?

Over 150 organisations globally, including corporate insurers, third party claims administrators, government agencies, captive insurers, mutual insurers, and self-insuring organisations.

Is Figtree Systems part of a larger company?

Yes — Figtree Systems is part of Constellation Software, via its operating group Vela APX, giving it a strong corporate platform and international support alongside its own 40-year local industry history.

What kind of client support does Figtree Systems offer?

24/7 client support, delivered by a team of seasoned experts from the risk, safety, insurance, and technology sectors.